Tag Archive for support

Monthly Stats – July 2014

Our response times were down yet again for the 3rd month in a row!

Just 44 tickets for our support team to deal with in July and they the tickets were open for an average of just 15 minutes.

 

July 2014 Stats

Monthly Stats – June 2014

June was a fairly quiet month for our support team with only 49 support tickets.

Response times were excellent, beating May with an average solution time of just 20 minutes..

Monthly Stats – May 2014

May was an excellent month for our support team. Response times were excellent, this was helped however buy a reduction in the number of calls we received.

We had a total of 55 tickets with an average solution time of just 26 minutes!

May 2014 Stats

May 2014 Stats

Monthly Stats – April 2014

We aim to revolve all issues within an hour when raised during normal business hours.

In April we just about managed that on all but 3 days. We had a total of 88 tickets raised which is down on lasts months 111 tickets. The average time a ticket was open was 41 minutes which is up by a couple of minutes compared to last month.

 

April 2014 Stats

April 2014 Stats

Monthly Stats – March 2014

We thought it might be nice to publish some stats on our support ticket response times. We raise a ticket whenever a customer reports a problem and we close it off when the customer confirms the issue has been resolved.

We aim to revolve all issues within an hour when raised during normal business hours.

In March we just about managed that on all but 2 days. We had a total of 111 tickets raised and the average time a time was open before being resolved was 36 minutes.

Monthly Stats - March 2014