Archive for 3CX Updates

Office 365 CRM Integration with 3CX v12.5 Offers Improved Customer Service

Improve the way you handle customer calls. Now with 3CX Phone System v12.5 and Office 365 integration, you can take advantage of accurate automatic activity reports that will allow customer service personnel to handle business effectively and efficiently. Also, with automatic call pop-ups no time is lost looking for the customers record.

Contact details automatically resolved for inbound calls

Office 364 & 3CX 12.5

Office 364 & 3CX 12.5

 

All the information you need, when you need it. When a call is received the contact record will automatically open in your browser. This record includes a detailed call history listing all calls with that contact along with date, time, and duration of the call.

New contacts are automatically created if not resolved

Never miss a contact! If an inbound call is received and a contact is not resolved, a new contact will be automatically created and call information will be saved.

Call information saved in Contact notes

As a detailed call log is saved for every contact, you are always kept informed and up to date about when your customers come in contact with you. You can also view if you missed a call from your customers and call them back thus enhancing their customer service experience with your company.

Latest 3CXPhone Update Supports iOS 8

Once again, 3CX innovates in the Unified Communications field by having one of the first VoIP-SIP clients to support iOS 8 and consequently iPhone 6. With the new update of the popular 3CXPhone for iPhone client, iPhone and iOS 8 users iPhone 6are notified when they receive an incoming call with a ringing sound instead of a normal notification sound, making it easy for them to distinguish incoming office calls from other notifications.

The 3CXPhone for iPhone update works only with 3CX Phone System v12.

What’s New in the 3CXPhone iOS 8 Update

  • Compatible with iPhone 6, iPhone 6 Plus and devices running iOS 8
  • 3CXPhone for iPhone now has a ringing notification sound when an incoming call is received
  • Added codec iLBc
  • Added codec Speex

Download 3CXPhone for iPhone and the 3CX Tunnel from the Apple App Store.

3CX 12 – Service Pack 4 Strengthens 3CXPhone Clients

We are pleased to announce a new update for 3CX Phone System 12. Service Pack 4 is now available for download directly from the 3CX Phone System Management Console. Special focus was made on improvements to the 3CXPhone clients for Windows, iOS, MacOS and Android.

All clients now support the G722 High definition Audio codec. 3CX Chat was revamped adding numerous bug fixes especially in the area of group chat, new chat notifications and text editing.

3CXPhone for iOS now better supports iOS7, including its new theme, and can be automatically updated via the App Store. Fixes in PUSH notifications improve both the speed of delivery as well as reducing battery consumption by 25%! 3CXPhone for Android also benefits from improved PUSH notifications and therefore reduces battery consumption.

3CXPhone for MacOS now includes Hotkey support, Secure RTP, SiP using TCP as transport protocol and improvements in Presence information and call history sections.

3CXPhone for Windows now contains the Abandoned Queue calls Group Section inside the full screen presence window. Calls can be dragged and dropped to the respective queue. There are improvements to the missed and abandoned Queue calls sections. Layout and display settings are now being saved and you are able to navigate to other areas within the 3CXPhone App during a connected call.

3CX V12 Launched!

3CXPhone – New Unified App for Android, iPhone and Windows

The new 3CXPhone app delivers true unified communications with presence, one click call conferencing, corporate instant messaging and a softphone with integrated PUSH technology. Other new intuitive features include:

  • Ability to easily perform blind or attended transfers
  • Multi Line capability – manage multiple calls at the same time
  • Integrate your company phonebook with Exchange or LDAP servers
  • Integrate your personal phonebook with Microsoft Outlook
  • Easy to understand call forwarding rules
  • Ability to quickly set presence status
  • Ability to check voice mail and recordings visually
  • Centralized call history
  • 3CXPhone can be easily deployed and provisioned in seconds

http://www.3cx.com/blog/releases/3cx-phone-system-12-released/

console-and-smartphones

New 3CXPhone for Android with Added Bluetooth Support

“We are excited to announce the release of the latest 3CXPhone for Android client which now offers Bluetooth support, allowing you to connect Bluetooth headsets, hands free kits and make / receive office calls whilst on the go in cars that support Bluetooth connections.”

“Battery life has been improved by tweaking the power consumption, meaning you can now stay connected for longer :-) You’re now also alerted when you’ve missed a call or have received any instant messages”

New Features in V12.0.50

  • Added Bluetooth support to the client. Note that Bluetooth support in Android is not standardized so you might experience issues when using it across different devices, Android operating system versions and Bluetooth headset models.
  • Added missed call and incoming chat notifications.
  • Incoming numbers are checked against the PBX extension list, personal phonebook or company phonebook.

Fixes

  • Fixed issue causing power consumption – Now the application consumes less CPU and Battery power.
  • Dialed number was not cleared after a failed call.
  • Fixed echo issue on Nexus 4.
  • Fixed bug where some global settings were restored to default after provisioning attempt.

To take advantage of the great new features of 3CXPhone for Android, you’ll need to have the latest version of 3CX Phone System 12 installed. Update to the latest version by logging in to the 3CX Windows Management Console from Start > All Programs > 3CX Phone System > Windows Management Console and navigate to the 3CX Phone System Updates node > 3CX Service Packs / Updates.

Check out the latest 3CX Phone System 12 Beta and 3CXPhone for Windows client release here!

3CXPhone for Android with Added Bluetooth Support

“We are excited to announce the release of the latest See-Presence-Dark-Blue-Samsung-S3-400x7803CXPhone for Android client which now offers Bluetooth support, allowing you to connect Bluetooth headsets, hands free kits and make / receive office calls whilst on the go in cars that support Bluetooth connections.”

Full blog available here

Control Your Android Device from Your Desktop with 3CX Remote Android Desktop

3CX, developer of the award-winning Windows VoIP PBX 3CX Phone System and 3CX Mobile Device Manager, today announced that it has acquired LazyDroid, a popular remote desktop application for Android which makes it easier for users to access their files, documents, photos, camera, and allows them to make calls, text messages and view the system logs of the device directly from within their web browser. 3CX has rebranded LazyDroid to 3CX Remote Android Desktop and made the app completely free of charge.

Full blog here

3CXPhone for 3CX Phone System Beta on Your iPhone or iPad

iPhoneThe beta iOS version of 3CXPhone for 3CX Phone System is now available. The new app is designed specifically for use with 3CX Phone System 11 and later, integrating seamlessly to allow you to make and receive office calls on your iPhone or iPad from anywhere using 3G and WiFi. Make internal calls for free to save on your telecommunications costs.

Full article here

New Version of 3CX CRM Integration Module Available

We’re pleased to announce that a new version of the 3CX CRM Integration Module has been released. This new version adds support for SageAct 2013 and for terminal server environments.

 

The 3CX CRM Integration module allows you to connect 3CX Phone System to CRM packages such as Salesforce, Microsoft Dynamics, SugarCRM, Google Contacts and Sage ACT!

 

Full Article here

New Version of 3CXPhone for Android Available (2.0.2)

3CX Blog release:

We are pleased to announce a new release of 3CXPhone for Android, version 2.0.2, which introduces several fixes and improvements.

This free app allows you to make and receive calls anywhere in the world via 3G and WiFi as if you were still in the office. It uses the 3CX Tunnel, which allows you to bypass network restrictions that telecom companies may implement.

Full article available here http://www.3cx.com/blog/releases/new-version-3cxphone-for-android-available-2-0-2/

 

New Version of 3CXPhone for iPhone app Available (1.1.4)

3CXPhone for iPhone 1.1.4 contains support for iOS 5, fixes numerous issues when you connect remotely, and has been tested extensively under WiFi and 3G network connections, including many improvements in call and audio handling.

Download it from iTunes and read our article to review all the changes that have been made – http://www.3cx.com/blog/releases/3cx-iphone-app-upgrade-114/

3CX Version 10, SP4 released

http://www.3cx.com/blog/releases/3cx-phone-system-10-service-pack-4/

 

New Version of 3CXPhone for Android Available with 3CX Tunnel (1.3.1)

We are pleased to announce a new release of 3CXPhone for Android, build 1.3.1, which includes the 3CX Tunnel. With the 3CX Tunnel feature, you can proxy all SIP and RTP traffic over a single port and bypass any restrictions that telecom providers implement to block VoIP calls. Often telecom providers will block common VoIP ports.

http://www.3cx.com/blog/releases/new-build-131-3cxphone-for-android/

3CX Unites CRM and PBX to Deliver Superior Customer Service

3CX, international telecommunications developer of Windows-based PBX software, today announced the launch of its new CRM module, which allows complete integration of telephony functions within a CRM package. This functionality increases user productivity, enhances reporting for management and improves customer service levels. With 3CX CRM integration, you can:

  • Launch calls to contacts with a single click straight from the CRM application. No need to retype the phone number.
  • Inbound calls are automatically linked to a customer record based on their caller ID and the customer record is brought up automatically upon receiving a call. This saves time for customer service personnel and allows more professional handling of calls, creating a better impression for customers.
  • All calls are logged as call records in the CRM package. This allows sales personnel to easily keep track of calls made to a customer and to take notes of what needs to be actioned.
  • Call activity reports become much more accurate and therefore meaningful to management as all calls are automatically logged without the need for the user to manually create activity records.
  • Missed calls are logged and linked to the customer’s record so that customer service personnel can quickly call them back.

CRM integration for Microsoft Outlook is included as standard with the 3CX Phone System commercial license. The 3CX CRM Integration module has a 30-day trial. Once the trial has ended, you’ll need to enter a licence key to keep the integration active.

3CXPhone 1.2.11 released

3CX have released the latest 3CXPhone for Android app release, build 1.2.11. This build adds support for Android versions 2.3, 3.0 and 3.1 as well as some new features. It also includes some fixes
to improve the stability and performance of the application.

 

 

 

This version was tested with the following Android phones:

  • HTC Wildfire S : Android 2.3.3
  • HTC Wildfire : Android 2.2
  • HTC Desire : Android 2.2
  • Samsung GT-I9100 : Android 2.3.3
  • Samsung GT-I9000 : Android 2.2
  • Sony Ericsson Xperia U20i : Android 2.1
  • Sony Ericsson Xperia X10i : Android 2.0
  • Motorola XOOM : Android 3.1
  • Motorola Milestone XT720 : Android 2.1.1
  • HTC EVO 4G : Android 2.3
  • Asus Transformer HC : Android 3.1