New Yealink T46G Handsets on test in our office…

We have just installed the new Yealink T46G Handsets in our office and so far we love them. As well as simply looking much more modern than the previous Yealink range it has some very nice upgrades and improvements.


T46G on test in our office

  • Full colour screen
  • Support for PNG Logo on background
  • Much better speaker phone facility
  • Bluetooth support
  • Unlimited BLF keys


Official list of key features….
Yealink SIP-T46G Key Features

4.3″ 480×272-pixel color display with backlight
Optima HD voice, Full-duplex speakerphone
Dual-port Gigabit Ethernet (Router & Switch), Integrated PoE
1xBuilt-in USB Port, Support Bluetooth
Up to 6 SIP accounts, 5-way conference
10 multifunctional line keys, UP to 27 various features
Wall mountable, Integrated stand with 2 adjustable angles
Supports expansion module EXP40

3CX 12 – Service Pack 4 Strengthens 3CXPhone Clients

We are pleased to announce a new update for 3CX Phone System 12. Service Pack 4 is now available for download directly from the 3CX Phone System Management Console. Special focus was made on improvements to the 3CXPhone clients for Windows, iOS, MacOS and Android.

All clients now support the G722 High definition Audio codec. 3CX Chat was revamped adding numerous bug fixes especially in the area of group chat, new chat notifications and text editing.

3CXPhone for iOS now better supports iOS7, including its new theme, and can be automatically updated via the App Store. Fixes in PUSH notifications improve both the speed of delivery as well as reducing battery consumption by 25%! 3CXPhone for Android also benefits from improved PUSH notifications and therefore reduces battery consumption.

3CXPhone for MacOS now includes Hotkey support, Secure RTP, SiP using TCP as transport protocol and improvements in Presence information and call history sections.

3CXPhone for Windows now contains the Abandoned Queue calls Group Section inside the full screen presence window. Calls can be dragged and dropped to the respective queue. There are improvements to the missed and abandoned Queue calls sections. Layout and display settings are now being saved and you are able to navigate to other areas within the 3CXPhone App during a connected call.

New 3CX ideas app – Tell us your Feature requests

The popular 3CX Feature Requests app has moved! Previously this app was hosted on Facebook, but due to popular demand the app is now hosted on our own server. Now anybody can access it using either their Facebook or Twitter login.  Facebook is no longer a requirement. The 3CX Ideas app allows us to respond to and prioritize Product feedback. You can post feature requests and vote for feature requests. The best ideas will rise to the top and be considered for inclusion in 3CX Phone System.

Make sure your idea hasn’t already been submitted – search for it first! Duplicate ideas make it difficult to administer the system.

Do not post feature requests for old versions, only feature requests for current versions will be considered.

To access the Feature Requests page, go to

3CX Features in the Telegraph Business Club

The Telegraph newspaper has created a video on 3CX showing how businesses improve communications with 3CX Phone System while at the same time cutting down telecommunications costs. Wiltshire College and Drayton Manor share their stories, revealing how 3CX Phone System has exceeded their expectations.

The new office is starting to feel more like home now we have our signs up!

Its taken a little longer than it should have, but we finally have our signs up on our new offices in Shrewsbury.



Christmas Opening Hours

With Christmas just around the corner we thought we should post a copy of our opening hours over the festive period.


Tue 24th – 09:00 – 17:30
Wed 25th – Closed
Thur 26th – Closed
Fri 27th – 09:00 – 17:30
Mon 30th – 09:00 – 17:30
Tue 31st – 09:00 – 16:00
Wed 1st – Closed
Thur 2nd – 09:00 – 17:30

3CX V12 Launched!

3CXPhone – New Unified App for Android, iPhone and Windows

The new 3CXPhone app delivers true unified communications with presence, one click call conferencing, corporate instant messaging and a softphone with integrated PUSH technology. Other new intuitive features include:

  • Ability to easily perform blind or attended transfers
  • Multi Line capability – manage multiple calls at the same time
  • Integrate your company phonebook with Exchange or LDAP servers
  • Integrate your personal phonebook with Microsoft Outlook
  • Easy to understand call forwarding rules
  • Ability to quickly set presence status
  • Ability to check voice mail and recordings visually
  • Centralized call history
  • 3CXPhone can be easily deployed and provisioned in seconds


New 3CXPhone for Android with Added Bluetooth Support

“We are excited to announce the release of the latest 3CXPhone for Android client which now offers Bluetooth support, allowing you to connect Bluetooth headsets, hands free kits and make / receive office calls whilst on the go in cars that support Bluetooth connections.”

“Battery life has been improved by tweaking the power consumption, meaning you can now stay connected for longer :-) You’re now also alerted when you’ve missed a call or have received any instant messages”

New Features in V12.0.50

  • Added Bluetooth support to the client. Note that Bluetooth support in Android is not standardized so you might experience issues when using it across different devices, Android operating system versions and Bluetooth headset models.
  • Added missed call and incoming chat notifications.
  • Incoming numbers are checked against the PBX extension list, personal phonebook or company phonebook.


  • Fixed issue causing power consumption – Now the application consumes less CPU and Battery power.
  • Dialed number was not cleared after a failed call.
  • Fixed echo issue on Nexus 4.
  • Fixed bug where some global settings were restored to default after provisioning attempt.

To take advantage of the great new features of 3CXPhone for Android, you’ll need to have the latest version of 3CX Phone System 12 installed. Update to the latest version by logging in to the 3CX Windows Management Console from Start > All Programs > 3CX Phone System > Windows Management Console and navigate to the 3CX Phone System Updates node > 3CX Service Packs / Updates.

Check out the latest 3CX Phone System 12 Beta and 3CXPhone for Windows client release here!

3CXPhone for Android with Added Bluetooth Support

“We are excited to announce the release of the latest See-Presence-Dark-Blue-Samsung-S3-400x7803CXPhone for Android client which now offers Bluetooth support, allowing you to connect Bluetooth headsets, hands free kits and make / receive office calls whilst on the go in cars that support Bluetooth connections.”

Full blog available here

Control Your Android Device from Your Desktop with 3CX Remote Android Desktop

3CX, developer of the award-winning Windows VoIP PBX 3CX Phone System and 3CX Mobile Device Manager, today announced that it has acquired LazyDroid, a popular remote desktop application for Android which makes it easier for users to access their files, documents, photos, camera, and allows them to make calls, text messages and view the system logs of the device directly from within their web browser. 3CX has rebranded LazyDroid to 3CX Remote Android Desktop and made the app completely free of charge.

Full blog here

3CXPhone for 3CX Phone System Beta on Your iPhone or iPad

iPhoneThe beta iOS version of 3CXPhone for 3CX Phone System is now available. The new app is designed specifically for use with 3CX Phone System 11 and later, integrating seamlessly to allow you to make and receive office calls on your iPhone or iPad from anywhere using 3G and WiFi. Make internal calls for free to save on your telecommunications costs.

Full article here

New Version of 3CX CRM Integration Module Available

We’re pleased to announce that a new version of the 3CX CRM Integration Module has been released. This new version adds support for SageAct 2013 and for terminal server environments.


The 3CX CRM Integration module allows you to connect 3CX Phone System to CRM packages such as Salesforce, Microsoft Dynamics, SugarCRM, Google Contacts and Sage ACT!


Full Article here

Chip One Cuts its Telephony Costs by 50 Percent with 3CX Phone System

3CX, developer of the award winning Windows VoIP PBX 3CX Phone System, today announced that Chip One Exchange (Chip One), a worldwide exchange company and stocking distributor of electronic components, has installed 3CX Phone System and the 3CX Call Center Module at its offices in Neu-Isenburg, Germany, China, Hong Kong and the USA. In the first quarter of 2013, Chip One will install 3CX Phone System at its offices in India and the Philippines.

Full article available here

To VoIP, or Not to VoIP, that is the Question

3CX to support Snom Desktop SIP Phones

“We are happy to announce that we have re-established our partnership with snom and will be fully supporting the snom line of desktop phones, including the 320, 360, 370, 7xx, and 8xx series – for use with 3CX Phone System.

snom are a market leader in producing quality VoIP telephones and after a re-alignment of their business goals and priorities, we feel there is a good fit for a strategic cooperation between 3CX and snom. A more detailed press release will be issued in the coming weeks.”

New Version of 3CXPhone for Android Available (2.0.2)

3CX Blog release:

We are pleased to announce a new release of 3CXPhone for Android, version 2.0.2, which introduces several fixes and improvements.

This free app allows you to make and receive calls anywhere in the world via 3G and WiFi as if you were still in the office. It uses the 3CX Tunnel, which allows you to bypass network restrictions that telecom companies may implement.

Full article available here


Further expansion…

Chris WalkerWe are pleased to have taken on a new member of staff in Chris Walker. We convinced Chris to leave his job at Shropshire Council, where he worked for 12 years in transport and education departments.

Chris will be joining working from our Shrewsbury office as a first line support engineer working for Loud Mouth Phones and Start Technology.

We are expanding

We are pleased to announce the opening of our new office in Shrewsbury. This new base will be headed up by Director Ian Groves. The offices are located in The Rural Enterprise Centre, Battlefield Enterprise Park, Shrewsbury, Shropshire SY1 3FE. Please email Ian for further details –

Ian will be operating from both the Shrewsbury and Bridgnorth offices and is contactable in the usual manner.

3CX MyPhone Training video part 2

Welcome to part two of Using 3CX MyPhone. Click here for Using 3CX MyPhone Part One. In this video, we will build on what you have seen in part one and look at more of the available features such as the Listen, Listen and Whisper and Barge in options included in the 3CX Call Center Module. We’ll also show you the Parking feature and how to Transfer your calls.

Skills Covered by this Module

  • More Basic 3CX MyPhone Features
  • Configuration Settings in 3CX MyPhone
  • Call Control Features (Listen, Listen and Whisper, Barge In, Parking and Transferring Calls)

Set Up Speed Dials using 3CX Outbound Rules

This step by step guide describes how to set up a speed dial, system based, using the “Outbound Rules” of 3CX Phone System.